Effective Date: September 17, 2026
Last Updated: September 17, 2026
Introduction
My Service Guys (“Company,” “we,” “us,” or “our”) provides HVAC (heating, ventilation, and air conditioning), electrical, and plumbing services to residential and commercial customers throughout South Florida. We are committed to protecting the privacy and security of the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, who we may share it with, and the choices and rights available to you, including with respect to phone calls and text messages.
By requesting a quote, scheduling service, calling our office, submitting a form on our website, or otherwise providing your information to us, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect the following categories of information:
- Contact Information: name, mailing/service address, email address, and telephone number(s).
- Service Information: details about the HVAC, electrical, or plumbing service you are requesting, property details, appointment preferences, and service history.
- Billing Information: information necessary to process payments for services rendered (processed through secure third-party payment processors; we do not store full payment card numbers).
- Communications: records of calls, text messages, emails, and other correspondence between you and My Service Guys, including for quality assurance and training purposes.
- Website Usage Information: basic technical data such as browser type, device type, IP address, and pages visited, collected automatically when you use our website.
How We Use Your Information
We use the information we collect to:
- Respond to quote requests and schedule, confirm, and manage service appointments.
- Dispatch technicians and provide on-site HVAC, electrical, and plumbing services.
- Send appointment reminders, technician arrival notifications, service updates, invoices, and receipts.
- Follow up regarding completed work, warranties, and maintenance plans.
- Respond to customer service inquiries, questions, and complaints.
- Improve our services, website, and customer experience.
- Comply with legal, licensing, and regulatory obligations applicable to licensed contractors.
We do not sell your personal information, and we do not use your information for purposes unrelated to providing and supporting our services without your consent.
Phone Calls and Text Messages (SMS)
When you provide your telephone number to My Service Guys — whether by phone, our website, or in person — you consent to receive calls and text messages from us related to your service request, including appointment confirmations and reminders, technician dispatch and arrival updates, quotes and follow-ups, invoicing, and customer service communications. Message frequency varies depending on your service activity. Message and data rates may apply.
Consent to receive calls or text messages is never a condition of purchasing any goods or services from My Service Guys.
Opting Out: You may opt out of receiving text messages at any time by replying “STOP” to any text message we send, or by contacting us directly using the information in the “Contact Us” section below. You may opt out of receiving calls by requesting to be placed on our internal do-not-call list. Reply “HELP” to any text message for assistance, or contact us directly.
No Sharing of Mobile Information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except as required to provide the underlying messaging service (e.g., our SMS/telephony service provider) or as required by law.
Do-Not-Call and Do-Not-Text Requests
We maintain an internal do-not-call/do-not-text list and will honor reasonable requests to stop contacting you within a reasonable time, consistent with applicable law, including the Telephone Consumer Protection Act (TCPA) and the National Do Not Call Registry. To make a request, contact us using the information below and reference the phone number you wish to have suppressed.
How We Share Your Information
We may share your information only in the following limited circumstances:
- Service Providers: with trusted vendors who help us operate our business, such as scheduling and dispatch software, SMS/telephony providers, and payment processors, solely to perform services on our behalf.
- Legal Requirements: when required to do so by law, subpoena, or other legal process, or to protect the rights, property, or safety of My Service Guys, our customers, or others.
- Business Transfers: in connection with a merger, acquisition, or sale of business assets, subject to standard confidentiality protections.
We do not sell, rent, or trade your personal information, including your phone number, to third parties for their own marketing purposes.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, and understand how visitors use our site. You can disable cookies through your browser settings; however, some features of our website may not function properly without them.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal, tax, and licensing obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
Your Rights and Choices
Depending on your location, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, and to opt out of certain communications. To exercise these rights, please contact us using the information below. We will respond to verified requests within a reasonable time.
Children’s Privacy
Our services and website are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a minor, we will take steps to delete it.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be indicated by a revised “Last Updated” date, and will be effective as soon as it is posted to our website.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, including phone or text communication preferences, please contact us:
My Service Guys
Phone: 561-722-9757
Service Area: South Florida
Licenses: CAC1818477 | EC13014286 | RF11067976
My Service Guy prioritizes system security for residential and commercial properties.
My Service Guy leverages digital technology for energy efficiency and building automation.
From concept to completion, we offer design and construction services for green energy and building automation projects.
Our Smart Building solutions encompass residential and commercial applications.
We conduct energy and efficiency audits for homes and businesses.
We offer EV charging system installations for homes and businesses.
Our protection and maintenance plans are designed to safeguard your plumbing systems, whether in a residential or commercial setting.
My Service Guy offers water pressure regulation services to optimize water flow in both residential and commercial buildings.
We install and maintain water filtration systems for residential and commercial properties.
Pipe relining services are available for both residential and commercial plumbing systems.
Our septic system services cover both residential and commercial properties.
Our Building Automation services cater to both residential and commercial properties.
We provide comprehensive sewer services for residential and commercial properties.
My Service Guy excels in detecting and repairing leaks in both residential and commercial plumbing systems.
Our garbage disposal services cater to both residential and commercial facilities.
At first glance, a backed-up drain may seem insignificant, but it can escalate into costly and severe problems. Hair, grease buildup, or various issues can constrict your pipes.
Our hydro-jetting service is ideal for both residential and commercial properties.
My Service Guy offers 24/7 emergency plumbing services for both residential and commercial clients.
Enhance the efficiency and functionality of your HVAC systems with our retrofitting services.
Our refrigeration system services cater to various commercial establishments.
We offer thermal insulation solutions for both residential and commercial properties.
My Service Guy conducts energy audits for homes and businesses.
Keep your HVAC systems in peak condition with our tune-up services for both residential and commercial clients.
Our Energy Management System (EMS) controls are suitable for both residential and commercial properties.
We design, install, and service cooling tower systems for commercial applications.
My Service Guy specializes in chilled water system installations and maintenance for commercial properties.
Our ventilation services are crucial for maintaining indoor air freshness in homes and businesses.
We design and install ductwork systems for both residential and commercial applications.
Improve indoor air quality and system efficiency with our duct cleaning services.
We address air quality concerns for both residential and commercial spaces.
Our HVAC repair services encompass both residential and commercial properties.
My Service Guy provides routine system maintenance for green energy and building automation systems.
We specialize in solar panel installations for homes and businesses.